Connecting to Self-Service Site from the Logon Screen

If your account is locked, and if you forgot your user name or your password, you can access the Self-Service site from the Windows logon screen, provided that the administrator has configured Password Manager to allow you to open the Self-Service site from the Windows logon screen.

To connect to the Self-Service site from the Windows logon screen on a computer running Windows 7 operating system

1. Press Ctrl+Alt+Delete.
2. Select your user tile and click the Forgot My Password command link on the Windows logon screen.

To connect to the Self-Service site from the Windows logon screen on a computer running Windows 8 or later operating system

1. Press Ctrl+Alt+Delete.
2. Select your user tile on the Windows logon screen.
3. Click Sign-in options and select the Password Manager icon.