Connecting to Helpdesk Site

To connect to the Helpdesk site

• Connect to the Helpdesk site by typing the Helpdesk site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/PMHelpdesk/ (or http://<ComputerName>/PMHelpdeskADLDS/ for Password Manager for AD LDS version), where <ComputerName> is the name of the computer on which Password Manager is installed. You can obtain the URL path to the Helpdesk site from your system administrator.
• On the logon page, enter your user name and password and click Log on.

NOTE: If Starling Two-Factor Authentication Join is enabled for helpdesk site, the helpdesk user will be prompted for a second level of authentication using Starling 2FA push notification.

To manage a user

1. Connect to the Helpdesk site by using the procedure outlined above.
2. On the Find User Account page, type either part of user's first and/or last name, or both.
3. Under Search Results, click the user account matching the search criteria.
4. On the Home page, by default, you can perform the following tasks:

NOTE: You can change the user interface language. For more information, see Changing User Interface Language.

 

Table 2:

 

Task	Reference
Verify identity of the user	Verifying User Identity
Assign a temporary passcode to the user	Assigning Temporary Passcodes
Reset user's password	Resetting User Passwords
Unlock user's account	Unlocking User Account
Unlock user's Q&A profile	Unlocking User Questions and Answers Profile
Require the user to update his Q&A profile	Enforcing Update of User's Questions and Answers Profile